Updated Complaints Policy & Procedure

22 June 2015

 As of today (June 22nd 2015) Helm's Complaints Policy has been updated.  �¯�»�¿The objective of this policy is to improve services at Helm Housing and to undertake an effective investigation where services do not meet the expectations of users.�¯�»�¿

 

Anyone who wishes to make a complaint will have to go through our new Complaints Procedure.  

 

Our Complaints Policy & Procedure is available online for everyone to read:  http://www.helmhousing.org/uploads/cms_file/240620151434.pdf

 

 

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