16 October 2017
In light of storm Ophelia, and the Amber weather warning given by the Met Office we are dealing with EMERGENCY CALLS ONLY. If you have any problems or require assistance please contact us by telephone on 028 9042 1010 or by pressing your pendant.
Below are some useful telephone numbers:
PSNI (non-emergency)- 101
Electricity Failure- 0845 764 3643
Gas Leak- 0800 002 001
NI Water- 0845 744 0088
We will be posting updates as necessary on our website and social media pages - please note any safety advice from the relevant authorities.
Before a forecast storm or strong winds you should:
·Keep your property in a well-maintained condition (for example replace/ repair any loose roof tiles, guttering, and so on that could potentially come loose and cause injury or damage to property)
·Secure loose objects such as ladders, garden furniture, wheelie bins, trampolines, or anything else that could be blown around
·Close and securely fasten doors and windows
·Park vehicles in a garage (if you have one) or keep them clear of buildings, trees, walls, and fences
·Make sure you are prepared should there be a power cut
During a storm you should:
·Stay indoors as much as possible
·If you do go out, try not to walk or shelter close to buildings and trees
·Not go outside to repair damage while the storm is ongoing
·Not drive unless your journey is really necessary
After a storm you should:
·Be careful not to touch any electrical/ telephone cables that have been blown down or are still hanging
·Not walk too close to walls, buildings, and trees as they could have been weakened
Preparing for a power cut
·It's important to be prepared for a potential loss of power. You should:
·Know where your household fuses and trip switches are so that you can check if the problem is with your electrics only
·Test smoke alarms regularly
·Keep a supply of new batteries in torches and radios (for checking updates on news bulletins)
·Keep a supply of candles
·Keep mobile phones, laptops or tablets fully charged – so you will have use of battery power for a short time at least
·Have the telephone numbers you might need to hand (as well as mobile phones, a non-mains powered landline telephone will help you stay in touch during any disruptions to your power supply)
·If you have a baby at home, make sure you have a supply of pre-prepared formula baby milk (if used) and prepare a flask of hot water to heat bottles and baby food (it is always safer to make up a fresh feed; when this is not possible, feeds should never be stored for longer than 24 hours)
·If you depend on electrical equipment that is vital to your health, contact Northern Ireland Electricity (NIE) Networks to get on their Critical Care Register
If your electricity goes off, you should:
·Check your fuses and trip switches - then check if your neighbours are without power
·Leave one light on
·Leave your fridge/ freezer switched on with the door shut to maintain a low temperature
·Check that other electrical appliances and machinery are switched off at the wall
·Preferably use a torch, oil or gas lamp as a source of light rather than candles
·If you must use naked flames, please take extra care and make certain that they are put out before you go to bed
·check on elderly or vulnerable neighbours in your area to make sure they are okay
·If you are using a generator, be careful where you site it in case of carbon monoxide poisoning
Reporting a power cut
·If your power is off and you want to report it or get more information, contact NIE Networks Customer Helpline or visit their website
·NIE Networks Customer Helpline: 03457 643 643
Traffic and travel
·High-sided vehicles are most affected by windy weather, but strong gusts can also blow a car, cyclist, motorcyclist or horse rider off course. This can happen on open stretches of road exposed to strong cross winds, or when passing bridges or gaps in the hedges.
·In very windy weather a vehicle may be affected by turbulence created by large vehicles. Motorcyclists are particularly affected, so keep well back from them when they are overtaking a high-sided vehicle.
·Motorists are also advised to drive with care due to possible wind-blown debris.
·Pedestrians and road users in coastal areas should also beware of dangerous conditions caused by strong winds, particularly around times of high tide.
·If there are any problems on the roads as a result of high winds, you can get the latest updates on the TrafficwatchNI website
·If you're planning to travel by air or sea, you should check with the ferry company or airline in case there are any delays or cancellations.
Emergency numbers in Northern Ireland:
·Emergency services – 999 or 112
·Housing Executive – 03448 920 901
·Northern Ireland Electricity Networks – 03457 643 643
·NI Gas Emergency Service – 0800 002 001
·Northern Ireland Water Waterline – 03457 440 088
·Flooding Incident Line – 0300 2000 100