At a Glance
We are responsible for the maintenance and many of the repairs to your property, however you also have a responsibility to maintain your property in a reasonable condition and attempt to repair minor faults yourself.
Radius Housing’s Response Maintenance team provides 24 hour service through our contracted repair provider. Depending on the urgency of any issue, repairs will be made between 24 hours and three months. Most repairs are dealt with within 20 days.
We carry out general, cyclical and major repairs and maintenance to Radius properties, ensuring they remain in good condition. We can also provide minor disability aids and adaptations for tenants, based on the advice of their Occupational Therapist.
Radius will keep your accommodation, both internal and external, in good repair. However, should your accommodation need repaired due to wilful damage or neglect, it is expected that you will carry out the necessary repairs; though we do understand that your property will have normal wear and tear.
Reporting a repair
Reporting a repair can be done in one of three ways.
In an emergency or outside office hours, you can contact Telecare's 24 hour response centre on 028 9042 1010.