Repairs & Maintenance

Radius RepairsAt a Glance

We are responsible for the maintenance and many of the repairs to your property, however you also have a responsibility to maintain your property in a reasonable condition and attempt to repair minor faults yourself.

Radius provides 24 hour repair cover, and depending on the urgency of the repairs will be made between 24 hours and three months, though most repairs are dealt with within 20 days.

Repair Types

We carry out general, cyclical and major repairs and maintenance to Radius properties, ensuring they remain in good condition. We can also provide minor disability aids and adaptations for tenants, based on the advice of their Occupational Therapist.

Responsibility

Radius will keep your accommodation, both internal and external, in good repair. However, should your accommodation need repaired due to wilful damage or neglect, it is expected that you will carry out the necessary repairs; though we do understand that your property will have normal wear and tear.

Reporting a repair

Reporting a repair can be done in one of three ways.

  1. Completing an online Repair Request 
  2. Through your Scheme Coordinator
  3. By contacting Radius's Offices directly during office hours

In an emergency or outside office hours, you can contact Telecare's 24 hour response centre on 0330 123 0888.