Repairs & Maintenance

Repairs & Maintenance

At a Glance

We are responsible for the maintenance and many of the repairs to your property, however you also have a responsibility to maintain your property in a reasonable condition and attempt to repair minor faults yourself.

Radius Housing’s Response Maintenance team provides 24 hour service through our contracted repair provider. Depending on the urgency of any issue, repairs will be made between 24 hours and 20 days.

Repair Types

We carry out general, cyclical and major repairs and maintenance to Radius properties, ensuring they remain in good condition. We can also provide minor disability aids and adaptations for tenants, based on the advice of their Occupational Therapist.


Radius will keep your accommodation, both internal and external, in good repair. However, should your accommodation need repaired due to wilful damage or neglect, it is expected that you will carry out the necessary repairs; though we do understand that your property will have normal wear and tear.

Reporting a repair

Reporting a repair can be done in one of three ways.

  1. Completing an online Repair Request
  2. Through your Scheme Coordinator
  3. By contacting Radius's Offices directly during office hours

In an emergency or outside office hours, you can contact Telecare's 24 hour response centre on 028 9042 1010.

Registered Office: Radius Housing, 38 – 52 Lisburn Road, Belfast BT9 6AA t: 0330 123 0888

Registered in Northern Ireland (No IP169), VAT Reg No 791 7838 74

Registered with the Charity Commission for Northern Ireland NIC102575

Regulated by the Department for Communities in Northern Ireland