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Gas Safety

Radius Housing is fully committed to ensuring your safety within your home and that all gas appliances are maintained in a safe condition. We are required by law to carry out a safety check on all gas appliances at least once a year, to make sure they are safe. Our registered gas safety engineers need to visit your home to carry out this free safety check and service, to ensure your home stays gas complaint and that you and your loved ones stay warm and cosy all year round.

Gas Safety

​Gas Safety Advice

Important advice to help you stay gas safe, including dealing with gas leak and information about your annual gas safety check.

Annual Gas Safety Checks

Gas safety is very important, and we are working hard to ensure that your home is gas safe. We carry out a gas safety check in every single one of our Radius homes once a year.

We will notify our tenants when they are due their gas safety check and our contractors CTS Projects or Fusion Heating will be in contact to arrange an appointment date and time. Our contactors will also test your smoke detectors and carbon monoxide detectors.

Gas Safety

​Allowing Access To Your Home

It’s a condition of your tenancy agreement to allow us into your home once a year to inspect and service gas equipment. It is essential that you allow our contractors access to your home to carry out the gas safety check to ensure the safety of your household and those around you.

CTS Projects and Fusion Heating are following all relevant guidelines before entering each home. They are still following social distancing measures, wearing appropriate PPE and sanitising their hands between visits. Each contractor will also have carried out a risk assessment before entering the property.

Gas Safety

​Identifying Your Contractor

Our approved gas contractor CTS Projects / Fusion Heating will ensure your home is gas safe through a yearly inspection. The engineer will carry ID and show this to you before entering your home.

Gas Safety


Your Gas Safety Check

The engineer will:

  • test the pipes between the gas meter and the boiler or heater for leaks;
  • service all the gas appliances in the property that are provided by Radius;
  • check any gas flues in the property;
  • check all gas ventilation;
  • check smoke alarms/CO2 Alarms.

We will provide you with a gas safety certificate within 28 days of the inspection. The gas safety check and service will usually take less than an hour, although this will depend on the gas appliances in your home.

Please note: If, after two attempts, our contractors are unable to gain access to your home, we will cap the gas supply to your boiler.

Gas Safety

Gas Leaks

If you smell gas or suspect there may be a gas leak, contact the Radius Repairs Team at 0330 123 0888, or the Phoenix Gas emergency number 0800 002 001 immediately.

If you have an Out of Hours emergency repair call our 24/7 service on 028 9042 1010

Gas Safety

When To Contact Us

If you haven’t had a gas safety check in the last 12 months or haven’t been contacted by the Radius Team about a safety check that is due, please contact our Repairs team by calling 0330 123 0888 or emailing us at RadiusResponse@radiushousing.org immediately.

How To Prepare For Your Gas Safety Check

Be Gas Safe:

  • Only use Radius Gas Safe Registered contractors CTS Projects/ Fusion Heating.
  • Never try a do-it-yourself repair on any gas pipe or appliance – you could put yourself and others at risk.
  • Never block sources of ventilation, such as airbricks or obstruct flues.
  • Always keep your yearly Gas Safety check appointment.
Gas Safety
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