COST-OF-LIVING: Find out what advice Radius Housing are providing to help our tenants through this difficult period. Read more
Radius Housing Repairs
Our sincere apologies that repairs are taking a little longer to complete.
We are sorry some of our repairs are taking a little longer than our usual high standards. We wanted to let you know why this is, and what actions we are taking to resolve this on a day-to-day basis.
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At a Glance
We are responsible for the maintenance and many of the repairs to your property, however you also have a responsibility to maintain your property in a reasonable condition and attempt to repair minor faults yourself.
Radius Housing’s Response Maintenance team provides 24 hour service through our contracted repair provider. Depending on the urgency of any issue, repairs will be made between 24 hours and 20 days.
Repair Types
We carry out general, cyclical and major repairs and maintenance to Radius properties, ensuring they remain in good condition. We can also provide minor disability aids and adaptations for tenants, based on the advice of their Occupational Therapist.
Responsibility
Reporting a repair can be done in one of three ways.
- Completing an online Repair Request
- Through your Scheme Coordinator
- By contacting Radius's Offices directly during office hours
In an emergency or outside office hours, you can contact Telecare's 24 hour response centre on 02890 393131.
Report Your Repair Now
Your Tenant Handbook advises which repairs will be covered by Radius Housing and which are your responsibility as a tenant. Recharges will be incurred if a tenant logs a works order which is deemed to be the tenant’s own responsibility, or repairs are required due to damage, neglect or abuse of property.
