Friday 19th August: Housing Management notice

Please note that on Friday 19th August from 1:30pm our Housing Management Team will be unavailable due to training.

If you have an emergency please contact Telecare on 0800 7313 081. 

Please note that this does not affect our Repairs Desk.  Apologies for any inconvenience caused.  

Online resources:

Frequently asked questions: http://www.helmhousing.org/faq

Available properties: http://www.helmhousing.org/housing/type/5/available-properties-to-let 

Neighbourhood: http://www.helmhousing.org/pages/42/neighbourhood

Anti-social behaviour: http://www.helmhousing.org/pages/59/anti-social-behaviour

Rents and charges: http://www.helmhousing.org/rents-and-charges

Leave us feedback: http://www.helmhousing.org/feedback

Complaints policy & procedure: http://www.helmhousing.org/uploads/cms_file/240620151434.pdf 

At Helm we are changing the way that we manage our properties and from 1 July 2016 one Housing Officer will manage a smaller patch which will include having responsibility for allocating properties, carrying out transfer assessments, dealing with rent management and with neighbourhood or tenancy issues. We are making these changes to provide a better customer service and to reduce the possibility of you potentially having to deal with three different people during one telephone call. Our Property Department however will continue to deal with repairs and these should be reported in the normal manner.The Housing Officer for your area will be in contact you over the next few weeks/months, however if you wish to discuss this further or indeed have any other queries please do not hesitate to contact us.

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