COST-OF-LIVING: Find out what advice Radius Housing are providing to help our tenants through this difficult period. Read more
Please let us know if something has gone well or you have ideas about how we can do something better.
If we have disappointed you with our service, please let us know so that we have the opportunity to put it right.
Submit an idea or tell us what's going well.
Our aim is to provide an excellent service, so any feedback from you will be very helpful.
We aim to give every customer the best service we can. It is important to us that when you think we've got it wrong, we're able to put matters right as quickly as possible.
The Ombudsman Service is completely independent of Radius. They can make an independent and impartial decision on a complaint and are there to make sure everyone gets fair treatment.
The Ombudsman will only consider complaints that have already been through the full internal complaint procedure. Your complaint must be made within 6 months of the date of our final response at stage 2.
The Ombudsman Service can be contacted at:
OR Northern Ireland Public Services Ombudsman,
33 Wellington Place
Freephone: 0800 343424
• Telephoning our Head Office Tel. 0330 123 0888
• Visiting one of our 4 regional offices:
• In writing to Complaints Officer, Radius Housing Association,
FREEPOST RSBH-RZZA-UUAE, 38-52 Lisburn Road, Belfast, BT9 6AA.
• By e-mail to email@example.com,
• Through a third party - for example, a relative, neighbour, councillor, solicitor or political representative.