Repairs, Complaints & Feedback
Repairs
Report a Repair
Before you request a repair, please check to see who is responsible for it.
Charges may be incurred if a tenant logs a works order which is deemed to be the tenant’s own responsibility, or repairs are required because of damage, neglect or abuse of property.
If you are reporting a repair for the first time, please use the Report a Repair form.
Complaints
What has gone wrong?
We aim to give every customer the best service we can. It is important to us that when you think we've got it wrong, we're able to put matters right as quickly as possible.
If you are unhappy with an aspect of our service, such as the quality of a recently carried out repair, please use the complaints form to let us know.
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The Ombudsman Service is completely independent of Radius. They can make an independent and impartial decision on a complaint and are there to make sure everyone gets fair treatment.
The Ombudsman will only consider complaints that have already been through the full internal complaint procedure. Your complaint must be made within 6 months of the date of our final response at stage 2.
The Ombudsman Service can be contacted at:
Freepost NIPSO
OR Northern Ireland Public Services Ombudsman,
Progressive House
33 Wellington Place
BELFAST
BT1 6HN
Freephone: 0800 343424
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• Telephoning our Head Office Tel. 0330 123 0888
• Visiting one of our 4 regional offices:
Head Office
Radius Housing, 3-7 Redburn Square, Holywood, BT18 9HZGet DirectionsCall us now on:0330 123 0888North West Regional Office
Radius Housing, 7 Racecourse Road, Derry-Londonderry, BT48 7RBGet DirectionsCall us now on:0330 123 0888Southern Regional Office
Radius Housing, Ballybot House, 22 Cornmarket, Newry, BT35 8BGGet DirectionsCall us now on:0330 123 0888North East Regional Office
Radius Housing, Deerfin Fold, Wakehurst Road, Ballymena, BT42 3LJGet DirectionsCall us now on:0330 123 0888• In writing to Complaints Officer, Radius Housing Association,
FREEPOST RSBH-RZZA-UUAE, 38-52 Lisburn Road, Belfast, BT9 6AA.
• By e-mail to complaints@radiushousing.org,
• Through a third party - for example, a relative, neighbour, councillor, solicitor or political representative.
Feedback
Compliments & Suggestions
- Has one of our team gone above and beyond?
- Do you have a suggestion of how we could improve our service?
Use the form to tell us what's going well, or how we might improve.
Our aim is to provide an excellent service, so letting us know what we are doing right is as valuable as knowing when we get it wrong.
Thank you.
We value all feedback as we aim to continually maintain a high standard of service for all our customers.
Call us now on
0330 123 0888
