COST-OF-LIVING: Find out what advice Radius Housing are providing to help our tenants through this difficult period. Read more
We value your feedback.
Please let us know if something has gone well or you have ideas about how we can do something better.
If we have disappointed you with our service, please let us know so that we have the opportunity to put it right.
Compliments and Suggestions
Submit an idea or tell us what's going well.
Our aim is to provide an excellent service, so any feedback from you will be very helpful.
What has gone wrong?
We aim to give every customer the best service we can. It is important to us that when you think we've got it wrong, we're able to put matters right as quickly as possible.
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The Ombudsman Service is completely independent of Radius. They can make an independent and impartial decision on a complaint and are there to make sure everyone gets fair treatment.
The Ombudsman will only consider complaints that have already been through the full internal complaint procedure. Your complaint must be made within 6 months of the date of our final response at stage 2.
The Ombudsman Service can be contacted at:
Freepost NIPSO
OR Northern Ireland Public Services Ombudsman,
Progressive House
33 Wellington Place
BELFAST
BT1 6HN
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• Telephoning our Head Office Tel. 0330 123 0888
• Visiting one of our 4 regional offices:
Head Office
Radius Housing, 38-52 Lisburn Road, Belfast, BT9 6AAGet DirectionsCall us now on:0330 123 0888Holywood Regional Office
Radius Housing, 3-7 Redburn Square, Holywood, BT18 9HZGet DirectionsCall us now on:0330 123 0888North West Regional Office
Radius Housing, 7 Racecourse Road, Derry-Londonderry, BT48 7RBGet DirectionsCall us now on:0330 123 0888Southern Regional Office
Radius Housing, Ballybot House, 22 Cornmarket, Newry, BT35 8BGGet DirectionsCall us now on:0330 123 0888• In writing to Complaints Officer, Radius Housing Association,
FREEPOST RSBH-RZZA-UUAE, 38-52 Lisburn Road, Belfast, BT9 6AA.
• By e-mail to complaints@radiushousing.org,
• Through a third party - for example, a relative, neighbour, councillor, solicitor or political representative.
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