Looking After Your Home

Report a Repair

Before you request a repair, please check to see who is responsible for it.

Charges may be incurred if a tenant logs a works order which is deemed to be the tenant’s own responsibility, or repairs are required because of damage, neglect or abuse of property.

Report a Repair Form Repair Responsibility
Report a Repair


Reporting Damp or Mould

If you have an issue with damp or mould in your home, please let us know using the online form below.

Reporting Damp or Mould Form Condensation, Damp & Mould Guide
Reporting Damp or Mould

Emergency Repairs

For Emergency Repairs, please do not use the online form. 
Contact us immediately on 0330 123 0888

Emergency repairs that should be reported immediately include:

  • Gas leaks
  • Uncontainable water leaks
  • Complete loss of heating and hot water
  • Electrical or fire risk
  • Property security

Other Options for Contact

  • Contact the Radius Customer Service Centre on 0330 123 0888
    Monday to Friday 8am - 8pm
    (Only Emergency Repairs will be actioned when calling outside of Customer Service Centre hours.)
  • Through your Scheme Coordinator.

Tenant Handbook

Your Tenant Handbook advises which repairs will be covered by Radius Housing and which are your responsibility as a tenant.

Tenant Handbook
Tenant Handbook

Repairs Feedback

We want to hear from you about the experience of reporting your repair and how satisfied you are with the service received from Radius Housing and our contractors.

Repairs Feedback
Repairs Feedback

Servicing

The Servicing team is responsible for servicing and maintaining many different aspects of our properties in both individual customer's homes and communal areas.

The team works with our contractors to ensure the health, safety and wellbeing of our customers is prioritised at all times.

The work our servicing team undertake varies widely and includes:

  • Gas and oil boiler servicing
  • Asbestos surveys
  • Fire risk assessments
  • Legionella monitoring
  • Lift maintenance
  • PAT testing
  • and more...
Servicing

Maintenance

The Planned Maintenance Team play an important role at Radius through the management of improvement programmes in our customers homes via a variety of different workstreams.

The planned team work at individual tenants homes and also undertake works to communal areas at schemes.

Some of the types of work that the planned team undertake are:

  • Damp refurbishment works
  • Heating upgrades
  • Lift replacements
  • Redecoration programmes
  • Kitchen & bathroom replacements

The team also plays a vital role for many of our customers with our adaptations team supporting and managing adaptations of homes to suit specific needs.

The scope of works undertaken can be minor work such as grab rails, ramps and adapted shower installations or more major work such as through floor lifts and property extensions.

Last year the planned works team completed 335 adaptations for our customers investing over £1million.

Maintenance
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