COST-OF-LIVING: Find out what advice Radius Housing are providing to help our tenants through this difficult period. Read more
Looking After Your Home
We are currently experiencing a technical issue with the delivery of our repairs and maintenance service.
This means there may be a delay in some repairs being carried out.
We will continue to respond to all emergency jobs as usual.
We are working to resolve this issue as soon as possible and appreciate your understanding and cooperation at this time.
Report a Repair
Before you request a repair, please check to see who is responsible for it.
Charges may be incurred if a tenant logs a works order which is deemed to be the tenant’s own responsibility, or repairs are required because of damage, neglect or abuse of property.
For Emergency Repairs, please do not use the online form. Contact us immediately on 0330 123 0888
Emergency repairs that should be reported immediately include:
- Gas leaks
- Uncontainable water leaks
- Complete loss of heating and hot water
- Electrical or fire risk
- Property security
Other Options for Contact
- By contacting Radius Office directly on 0330 123 0888
Monday to Thursday 9am - 5pm and Friday 9am - 4.30pm
(Only emergency repairs will be actioned when calling outside of office hours.) - Through your Scheme Coordinator.
Tenant Handbook
Your Tenant Handbook advises which repairs will be covered by Radius Housing and which are your responsibility as a tenant.
Repairs Feedback
We want to hear from you about the experience of reporting your repair and how satisfied you are with the service received from Radius Housing and our contractors.
Servicing
The Servicing team is responsible for servicing and maintaining many different aspects of our properties in both individual customer's homes and communal areas.
The team works with our contractors to ensure the health, safety and wellbeing of our customers is prioritised at all times.
The work our servicing team undertake varies widely and includes:
- Gas and oil boiler servicing
- Asbestos surveys
- Fire risk assessments
- Legionella monitoring
- Lift maintenance
- PAT testing
- and more...
Maintenance
The Planned Maintenance Team play an important role at Radius through the management of improvement programmes in our customers homes via a variety of different workstreams.
The planned team work at individual tenants homes and also undertake works to communal areas at schemes.
Some of the types of work that the planned team undertake are:
- Damp refurbishment works
- Heating upgrades
- Lift replacements
- Redecoration programmes
- Kitchen & bathroom replacements
The team also plays a vital role for many of our customers with our adaptations team supporting and managing adaptations of homes to suit specific needs.
The scope of works undertaken can be minor work such as grab rails, ramps and adapted shower installations or more major work such as through floor lifts and property extensions.
Last year the planned works team completed 335 adaptations for our customers investing over £1million.
