COVID 19 Support

​​Coronavirus - home visits, repairs and office closures

Coronavirus - home visits, repairs and office closures

In response to the spread of Covid-19 (Coronavirus) in Northern Ireland, Radius Housing Association is implementing the following measures from Friday 20 March 2020.

Offices
Our offices in Holywood, Lisburn Road, Newry and Londonderry will be closed to the public.The organisation will strive to continue delivering services whilst minimising face-to-face contact as much as possible to ensure the safety of all its staff, tenants and residents.

Repairs
Our Assets team will be facilitating a service that prioritises compliance, emergency and urgent works of a Health and Safety nature. If you call to log a routine repair you will be asked to call back in a months’ time.

Radius staff and contractors will implement enhanced risk assessment prior to visiting any home or scheme.We will have to ask a number of questions to determine your household’s health before we make a decision to complete a visit.Please do not be offended by this, our staff and our tenants and residents health is of paramount importance to us.

Housing with Care Schemes
We have asked that relatives, friends and the public do not visit any of our housing with care schemes until further notice.

Sheltered Schemes
Until further notice our sheltered housing schemes communal gatherings have been cancelled. This includes lunch clubs, coffee mornings, use of the hairdressing facilities etc.We ask that non-essential visits to sheltered schemes are avoided until further notice and no more than one visitor at a time.

Rent Payments

Customers facing financial difficulties as a result of the on-going emergency should telephone their Housing Officer for further advice. We will have a sensitive approach to those in financial difficulty.

Visits
Please note that staff will not be carrying out home visits until further notice.

If any of our tenants, residents or next of kin wish to speak to our team please contact us on 03301230888.


Registered Office: Radius Housing, 38 – 52 Lisburn Road, Belfast BT9 6AA t: 0330 123 0888

Registered in Northern Ireland (No IP169), VAT Reg No 791 7838 74

Registered with the Charity Commission for Northern Ireland NIC102575

Regulated by the Department for Communities in Northern Ireland