Keeping you up-to-date during the COVID-19 situation
Message from John McLean, Chief Executive
Firstly I hope you, your families and friends are well
and keeping safe. I want to update you on what we
are doing collectively to support our residents
through the impact of the coronavirus (COVID-19).
Please be advised that the safety of our residents,
communities and staff remains our priority at all
We continue to provide excellent care and support
in all our Housing with Care schemes, carefully
protecting our most vulnerable residents. To help
protect our older residents and to comply with
guidance on social distancing our new
arrangements for sheltered housing include an onsite service supplemented by a daily befriending phone call or at the frequency a resident requires.
We are working hard to keep our essential services
running, whilst keeping everyone safe. Please bear
with us, as this does mean that there are some
changes to our services for the time being. We’ll
keep you updated on how we're doing as the
situation progresses. I would also encourage you to
get in touch if you are worried about paying your
rent. We have teams dedicated to helping you
access the financial support you are entitled to and
come up with a plan to manage rent payments.
Our priority is to provide support to those Radius residents
who need it most, in the most effective way possible. Our
Communities staff have access to a range of information to
signpost you to relevant support networks including those
that are helping to deliver essential food, supplies and
medicine and coordinating local services. We are contacting
those who are older and vulnerable and may need
assistance during these challenging times. We’ve developed
a COVID-19 Support section on our website at
radiushousing.org You can find information on all of these
services, wellbeing resources, homeschooling tips and links
to government updates.
We know there is a lot of information being issued on a daily
basis and we aim to help you find a way through this to get
to what you need.
Please remember, If you need help or are concerned
about a neighbour you can get in touch with us through
our website by completing the online form in the
COVID-19 Support ‘How can we help’ section or by
contacting us on 0300 123 0888
Keeping you safe
We are maintaining our cleaning services as
normal and are concentrating cleaning on
high use areas, wiping down key touchpoints such as door handles, push plates, lift
buttons and handrails. Even so, please wash
your hands for at least 20 seconds whenever
you enter your home. Please also work with
us to help keep your home safe. Keep all fire
exits clear, do not use BBQs on balconies
and take care, not to overload plug sockets. If
you have any concerns about fire safety then
please call us.
We are continuing with important building
safety work as far as is possible. Any building
safety work to the outside of your home will
continue where possible, including
compliance checks such as gas safety.
Paying your rent
We know that many people may be facing financial
difficulties during this period. Our housing team and
dedicated Welfare Advice Officers can provide you
with 1-2-1 advice and guidance on how to manage
this. We also have useful information on our
COVID-19 support on the website
radiushousing.org This includes details on the
benefits you may be entitled to, information on new
government packages you may be eligible for, or
creating money management plans.
If you are worried about paying your rent please
contact us by calling 0300 123 0888. Please get
in touch with us as soon as you think you may
We know that it is very likely that many people will
need to access financial support from the government in these challenging times.
Our repairs service
We want to continue to offer a safe and effective
repairs service, however, we also need to protect
our residents and our staff by minimising nonessential contact and travel. This means we are
providing a service that prioritises compliance,
emergency repairs and urgent works of a health
and safety nature. If you call to log a routine repair
you will be asked to call back in a months time.
Our staff and contractors will need to ask additional
questions about whether anyone in your home is
self-isolating. If this is the case, we will need to
discuss this with you to make sure we can carry out
the repair in a way that keeps you and your family
safe, as well as the member of staff that visits your
home. Please do not be offended by this, our staff
and residents health is of paramount importance to
Please bear with us, as inevitably, some essential
repairs will take much longer to complete than in
ordinary circumstances. We will of course continue
to monitor the situation daily and make changes
when we need to.
Protect yourself and your community
Everyone must stay at home to help stop the spread
of coronavirus. Government advice is that you can
only leave your home:
to shop for basic essentials
to do one form of exercise a day
for any medical need
to travel to and from essential work.
We all have a role in helping to limit the spread of
the virus. The most important thing is to follow the
advice of the Public Health Agency and the NHS.
Wash your hands more regularly and for longer. If
you do have to go out, please keep to social
distancing guidelines. This will help to keep our
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